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The thoughtful expressions describing our service from our clients and their families are the greatest compliment that we can receive.
I've never written a review for any type of business. This will be my first.
When tragedy strikes suddenly like my daughter Michelle's passing in March, you can't help but wonder and think about the possibility of being taken advantage of by some in the business.
Although I have attended a few viewings, this was the first time in my life where I was on the other side of the fence and I had the responsibility to make these difficult decisions.
It was comforting to see that we were fortunate to have chosen East County Mortuary. Brian Stout and his staff exceeded our expectations. Everything turned out better than I could have ever hoped for or even imagined. Brian even added his own personal touch with his own Wizard of Oz memorabilia. Michelle would have loved the added touch.
From what I was told that evening, and since, the huge turnout of family and friends were very pleased with Michelle's services. Michelle's mother kept telling me she thought everything was beautifully presented and that she loved how well East County Mortuary had handled the entire affair.
Before making your final decision, give Brian a call and give him a chance. You will not be disappointed.
Victor D. Valdez and Family
Rest in Peace Michelle
When my father passed away this January, my family was devastated. We didn't know where to begin in making funeral plans. Then, my siblings and I met Brian Stout. From the wake service transportation to the church service and the cremation, Brian and his staff were positive, respectable and like another Yelp reviewer said, "A class act". In a room full of siblings with MANY different opinions, Brian did not waiver, stayed strong and was extremely helpful in explaining all of the details and options for our Dad's funeral plans. He even made us forget (even for just a little while) our sadness and focused on all the great memories we all had about our dad. After spending a week in the hospital with our Dad, during his final days, it was good to finally sit, remember and have a good laugh. The facilities themselves were excellent. They have a lovely large chapel, a sitting room and an additional area where we placed the refreshments and snacks. There was plenty of parking in the back. Overall, our experience with East County Mortuary and Cremation Service was more than we ever expected. Thanks to Brian and his staff. We will always recommend their above and beyond services.
San Diegan N
Robert and Brian are the best! They are very nice, accommodating and provide the best service possible. I have used them twice now and both experiences were beyond amazing. We highly recommend East County Mortuary for your needs and I am sure you will be just as happy about their service.
I would like to thank Robert Zakar (the owner) and entire staff for all you did for us as we mourn the loss of our mother. You were there for us every step of the way and fulfilled our every need, comforting us and supporting us like you would your own family. Words simply cannnot express our gratitude for everything you did to make our mother's funeral such a comforting and uplifting experience. At a time of our great sorrow, the helpfulness you all extended to our family was most appreciated and will never be forgotten. We cannot thank you and your excellent staff enough for that.
Brian Stout nailed it in the coffin!
He organized a beautiful service for our dad. He definitely went out in style and grace. I'm sure my dad was smiling from above at how everything turned out so perfect. Brian, the Funeral Director, provided excellent customer service and was also very good at keeping our spirits up during our time of grief. For a moment we forgot at how sad we were. Brian went out of his way and provided his special touches from setting up the microphone for our prayers and for guests to provide stories about our dad. He assisted in choosing the right spot for our collages and even offered nice dishes to utilize for our desserts, pastries and appetizers we brought. We received so many compliments from our family and guests, that we will definitely utilize their services in the future. Our family highly recommends them as our dad's wake and reception was a class act.
I can't even begin to express what a wonderful help and comfort the folks over at East County Mortuary were to us when my father passed away recently. Brian gently and considerately helped guide us through the process which included having my father sent here to San Diego from Palm Beach, FL. And Kristy did just a spectacular job of lovingly and artfully helping to correct some appearance errors made by the Florida funeral home. All in all, it was as painless a process as one could ever hope for in such an awful time. Brian and Kristy, you are wonderfully kind people and you truly have our family's thanks and gratitude. And should such an unfortunate situation arise in the future....we would not even think of contacting anyone else. God Bless.
Brian Stout and the staff of East County Mortuary went above and beyond the call of duty to help me and my family through the most horrible shock of our lives. Thanks to their understanding and support, we were able to deal with this situation in about as humane and realistic a way as might be hoped. I am very grateful.
This place truly cared and with the sudden death of our father, they really accommodated to our family's need. This company was compassionate, efficient and affordable. They are really good and I highly suggest their use. I was in a daze, unable to make even the simplest of choices and they helped me without getting impatient and were extremely kind and helpful. We were amazed at the outstanding service that we received. The staff was efficient, courteous, friendly and helpful. Anything that needed doing, they took care of it quickly and efficiently.
We would especially like to thank our Funeral Arranger, Mr. Robert Zakar, for doing an outstanding job and going that extra mile to get our paper work together and putting us at ease at such a difficult time in our life. His mannerism, quick wit and professionalism are assets, Robert and his company can be proud of. A Big Thank You Goes Out To Everyone For Your Kindness, Patience and Understanding. I could not have asked for a more genuine staff. I highly recommend this place to anyone who has been and is currently in the position I have been in, give this place a chance to help you like they did for us.
Joseph Kachi and Family
I was extremely pleased at the efficiency and expertise of Brian Stout, Rita, Robert and his brother and the other staff who handled my loved one so carefully and professionally. They pay attention to detail and make the arrangements with no stress involved. I highly recommend East County Mortuary and I will always consider them a part of my family
Recently we lost someone very special and not really sure of what to do until we found East County Mortuary. We went there and met Brian Stout, who really exceeded our expectations. So many emotions go through you when this happens there's not really much time to think and you can become overwhelmed....well thank goodness for all their help! We had the wake there and Kristy was above and beyond the greatest! She made our Mom look soooo beautiful. I couldn't have asked for anything better than what they all did there. They took care of everything and I cannot express how thankful we were to have their help. From the wake to the funeral to the cemetery, all was taken care of by Brian Stout and his wonderful staff. Thank you Brian and Kristy and all of the other employees who helped us through this terrible loss. I would recommend them to anyone who has lost someone who deserves the very best.
Nobody likes to deal with the death of a loved one. I had to deal with my Father's death and East County Mortuary made the process very efficient and easy. Robert was very friendly, patient and not at all pushy. Their building isn't the best, but the inside chapel and associated rooms are very nice. I especially liked their complimentary Book of Memories web page.
My Precious Friends, Robert & Brian,
Thank you for your thoughtfulness in planning this year's "Annual Candlelight Remembrance Service".
It was beautiful and fun! I felt just so at home in your "home". It's such a comfort to be there. You two make an awesome team! Your Christmas tree and decorations are beautiful and so tastefully done.
Brian, I'm so sorry that I didn't know that you're mourning with the loss of your Dad. I'm praying for you and yours!
Robert, you proud Papa, you are so blessed with your new Christmas Angel. May God continue to bless you all. Thank you for my Angel gift!
My apologies that this is such a belated thank you, but I wanted to let you know that we appreciated your coordination on our behalf to secure Army military honors for my dad at his memorial we hosted at our home on February 14, 2016. Sgt. Miller and Sgt. Jordan were so respectful and it was such an honor to have them here. Jason Ford volunteered to play live Taps. It was certainly emotionally moving and touching.
East County Mortuary,
Brian went above and beyond with his service to our family. Not one detail was wrong and he went out of his way several times to help with those little extra things that made the final arrangements for my mother a positive experience.
I want to express my gratitude towards your loving heart. You are the angel we needed at a difficult time and I just wanted to say THANK YOU! I will continue to pray for blessings & health to all the wonderful angels such as yourself. Continue to be humble to the less fortunate and God will never forget your kind heart. Thank you and God bless you always!
I just wanted to say thanks a lot for your generosity. The urn was lovely. I truly thank God for people such as yourself. Robert, you have a special gift of "giving" . God shows His love through the warmth and kindness of special people like you. Thank you and God Bless
Staff of East County Mortuary
Seems like being nice just comes naturally to you! Thank you all so much for everything. We couldn't have been happier with your services. People like you make tough times like these less difficult. We really can't thank you enough.
Jeffery, Alice, Jacqueline
Robert, Brian, & Staff:
Words will never be enough or express how grateful we are for each of you. Each of you went out of your way to comfort us, made service so much more memorable and a happy time; and handled us at such a hard time, with passion and heart. Thank you from the bottom of our hearts for taking good care of Chris and us!
May Prayers and blessings always come your way.
Sincerley, Marilee, Dawn, (and Chris, too)
My dads passing is the hardest thing that I have ever had to deal with. In such a sad time, the staff at East County Mortuary, Robert, Brian,and Eric, these guys were above and beyond in helping in our time of need. Robert, as the owner, your generosity and understanding and show of care to me and my family will never go unappreciated. I'm forever grateful, i saw that u have a BIG HEART, a GOOD HEART, Thank you!! Brian, you helped walk us thru a very difficult time when we were in our lowest point. You have an amazing personality, stay that way. Your ability to comfort a group of strangers is amazing. Thank you so much Brian. Eric you were so caring off the bat. And just got even more caring thru out the whole process. You made me feel that my dad was being handle with care. Which he was. Thank you so much Eric. You guys truly touched me and my families hearts. You guys are a blessing to my family and for all those in this type of terrible situation. There is no other facility that I would have gone too, and no other that I would recommend. Thank you guys for everything you've done.
All of us come to that time in our lives when the life of a loved one comes to a close and that loved one needs to be made ready for their burial. We are very thankful for the experience we had with East County Mortuary and Brian Stout. Brian walked us through this event in our lives with gentleness, honesty, and integrity. Brian went above and beyond to help us and our family through every step of our complicated process. All arrangements to get our loved one transferred from El Cajon California to Mesa Arizona and laid to rest were handled by Brian. Everyone in our family wishes to thank Brian for his incredible compassion and for giving us true peace of mind.
Helen & Dean
Brian, Robert, & Eric are three of the most respectful, comforting, helpful people I have had the privilege to work with. Brian met with me 3 or 4 times to discuss details & returned numerous emails and text messages promptly. Brian made the planning of my mother in laws funeral much easier & more simple for me, giving me step by step instructions and helpful suggestions with every part from the folders for the memorial service to a reputable autopsy doctor. Eric, who assisted in the autopsy, was very respectful of our wishes & showed sympathy above and beyond what I would have expected. Robert put together a wonderful video montage of my mother in laws life and set it to music. Each time I spoke with him, Robert was always very kind & professional, making sure our needs were being met as best as they could. I will definitely recommend East County Mortuary to anyone interested.
Thank you Brian for unbelievable kindness and patience with our family...Thank you for being part of the celebration of a beautiful life.....Gods Blessings on you
Don & Sherise
Robert & Brian
Nic's family and I want to thank you for the beautiful job you all did. The family and our friends were very impressed with the way everything turned out and I am so thankful for all of your personal help. You all at East County Mortuary made this process much easier on us than I expected it to be.
Jennifer & the G Family
Thank you so much for all your support and hard work. We appreciate all you have done for my mom, sister, brother, and family. May the Lord bless you always!
Tom & Sheila
Thank you Brian for all your help today. Dad was very relieved that it was handled so smoothly and expeditiously. We appreciate your kindness and care.....LT
Robert, I just want to thank you for all the patience you had for me, including all the phone calls I made to you. You made such a difficult time easier for me. You'll never know just how much I appreciated it. Also, thank you Brian for the beautiful programs....Irma B.
East County Mortuary Staff, Thank you so much for all your assistance, understanding, and compassion after the passing of my dad. You guys go above and beyond the call of service and I just wanted to recognize that. Obviously you see all kinds of situations and family dynamics that are interesting and I realize mine is no different. Thank you for handling it with discretion and integrity.
Very Truly Yours, Kris S.
Dear Robert, I just want you to know you have helped me tremendously during this very difficult time of my sons passing. The family and I appreciate everything you did very much.
I would like to take this opportunity to address my gratitude to Robert Zakar and his staff at East County Mortuary. My son Thomas and I had met with Robert to pre-arrange my husband’s funeral. As soon as I gave all my information to Robert, I could hear in his voice and it showed in his actions just how kind, thoughtful, and understanding he was about our circumstances. Robert went that extra mile to show us everything possible that we could arrange. Upon the passing of my husband, East County Mortuary was called by Hospice. Within 15 minutes I received a call from them asking what time I would like to have my husband’s body picked up. The gentleman who came for my husband was so very respectful to my husband’s body and to all of my family that was here. I heard from Brian the following day asking if I needed anything at that time or anytime to please give them a call. Upon making the final arrangements for the viewing and service with Robert, I left everything to Robert and his staff. Come the day of the services Robert and his staff were on top of things, Clay verified all was going as asked by myself, Robert confirmed all was going well. My husband passed over 2 weeks ago and I still have contact with Robert and his staff. Amazing people to deal with and they never once made me feel as they did not care. They have been a blessing to me and my family. I highly recommend the East County Mortuary to anyone who needs their services. Thank you so much each of you from the bottom of my heart and my family thanks you as well.
Margaret Fredrich – Wife of Roger Fredrich
Thomas Fredrich – Son of Roger Fredrich
Robert and Brian
Thank you very much for being handy when I needed help with my father's last needs. Being through the process once before with my brother I knew pretty much what needed to be done and what to expect, but that being almost three decades ago I knew things would have changed and certainly the cost would have too. Having both of you who I consider good friends and the persons I can trust made things less stressful and easier to accommodate. And thank you very much for the help you extended to us. That was very much appreciated. And, I want to say thank you for allowing me to spend time with Brian after the burial. That was excellent time spent and the right atmosphere, with the right person to allow me to sit and just kind of let the finality of my dad's final needs kind of settle in.
Dear Robert, Thank you for being such a blessing in our lives and being there to help us with the passing of our mother. Thank you for all that you did to help our family. God bless you and your family....from: Khalida, Semaan, Duraid, Nadia, and Amir.
I just have to express my heart felt thankfulness to you in the preparation of my dear sweet Clint's funeral services. You were patient, understanding, good sport, kind, soft, calm, etc., etc., etc.!! I know Clint was with us too, guiding me to make the right decisions. You were heaven sent and I thank you!
To East County Mortuary
What a beautiful place to go when someone you love has passed away! Brian, you have such a warm heart and you made this past week funny, sad, enjoyable, and easy! Thank you for everything you both have done for Peggy and her family. We will NEVER forget this experience.
Kathy, Walt, & Peggy
Thank you so much for all your help in our time of need.....For arranging everything, and making my moms day so special. And a special thanks to Brian Stout, you are wonderful!!!
When I called East County Mortuary for funeral information, Brian Stout was highly professional and courteous. I was confident and at ease after our conversation. I would recommend him and your funeral home to others.
I do want to say how beautiful the Memorial Candle page is....Such a nice piece for people who are suffering at their time of loss.